Madeline Turner
Head of Design
Blake Wilson
Content Strategist
Isabella Richter
Customer Specialist
Daniel Kaczmarek
Production Manager
How can we assist you today?
We’re here to help with any questions or concerns you may have. Don’t hesitate to reach out to us for support!
Frequently Asked Questions
What is your return policy?
Our return policy allows you to return items within 30 days of purchase for a full refund, provided they are in original condition with tags attached. Please ensure to keep your receipt for a smooth return process.
How can I contact customer support?
You can reach our customer support team via email at support@genzstreetwear.com or through our contact form on the website. We aim to respond within 24 hours to assist you with any inquiries or issues you may have.
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please check our shipping policy for more details on rates and delivery times.
What payment methods do you accept?
We accept various payment methods including credit cards, PayPal, and other secure payment options. You can choose your preferred method at checkout for a seamless shopping experience.
Can I change or cancel my order after placing it?
Yes, you can change or cancel your order within one hour of placing it. Please contact our customer support immediately to assist you with the changes. After this period, we may not be able to accommodate your request due to processing.